Refund Policy
For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact support@kleankanteenridge.shop.
Information covering eligibility
We publish this eligibility guidance for customers using this website. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@kleankanteenridge.shop.
Store guidance on refund timing
The following refund timing guidance applies to purchases from our store. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@kleankanteenridge.shop.
Details about support
The following support guidance applies to purchases from our store. For return or exchange assistance, contact support@kleankanteenridge.shop or 402-991-7128. Questions about this section may be sent to support@kleankanteenridge.shop.
What customers should know about exceptions
This exceptions section covers orders and visits through this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@kleankanteenridge.shop.
Our approach to order problems
Customers can rely on the following guidance from our store about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@kleankanteenridge.shop.
Store guidance on condition of returns
We publish this condition of returns guidance for customers using this website. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@kleankanteenridge.shop.
Store guidance on starting a request
For customers using this website, this section explains starting a request. A return or exchange begins when you, contact us at support@kleankanteenridge.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@kleankanteenridge.shop.
Contact Information
Email: support@kleankanteenridge.shop
Phone: 402-991-7128
Physical address: 3777 W 750 N, Vernal, Utah, 84078, United States